The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

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What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Gateway Subaru dedicated locally to the Love Promise?

Our Love Promise is our promise of dedication, not just to our customers but also to our community. We work hand in hand with various local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well because this is what Love means to us.

Worcester County Humane, Humane Society of Wicomico County

Chesapeake Bay Foundation, Barrels By The Bay

Delmar Elementary, Parkside High School CTE Center, Wicomico High School AP Science

Believe In Tomorrow, Christian Shelter

Cystic Fibrosis Foundation, Leukemia & Lymphoma Society

Did Gateway Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Gateway Subaru

Subaru and Gateway Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

The greatest dealership - Jacqueline W

Kevin Miller was the sales person I worked with to purchase my car. He went far above and beyond to help answer questions that drove my decision to make the purchase. Then, on the day I picked the vehicle up, he again went to great lengths to help me with my insurance company to get the car covered and to explain each feature of the vehicle. I was a little nervous leaving because of so much new technology, and I asked Kevin to come with me on a short drive to hit highway speed and use some of the features with him there. He did this as well. I cannot speak highly enough about the service I received. This was the best car buying experience I have ever been through. Thank you Kevin and everyone at Gateway Subaru!!!

The greatest dealership

Our Love Encore Visit - David G

Just a short note to let you know how pleased both Cris and I were with the time Dawn spent with us today. She was very professional, friendly, and informative. She really knew her way around the tech stuff on the car. We both learned a good bit about the car. This is really a great service. Please let her know that we appreciate her patience, time, and effort spent helping better understand the car. Sincerely, Dave Ganoe

Our Love Encore Visit

A Friend for life - Sandy S

Thank you Gateway Subaru for your continued support! You help make Stories like Kerri's possible. Nine and a half years ago, I adopted a dog from your shelter. Her name was Diamond then and I was told she had been there for a while. She wasn’t your classic beauty, your Petfinder ad read, but she was very sweet and what she lacked in looks, she made up for in charm and charisma.I drove over two hours to meet Diamond and it was was love at first sight. You didn’t know it at the time but Diamond was only the second dog I had ever interacted with. Ever. I’ll never forget adopting her and driving away quickly before you realized you had made a mistake in allowing me to bring her home.But it was not a mistake - it was a moment of sweet serendipity.At the time, I was a lost 27 year old who was going through the darkest point of her life. I had just experienced a personal heartache that crushed my spirit and made me doubt that my life was worth living.Everything changed the day I brought her home. Diamond was renamed Zara which means “blossoming flower” in Arabic.And blossom; she did.Zara and I grew together. We learned to trust the world again together. We slowly let people in - she was timid from a traumatic start to life and I was putting the pieces of my heart back together.I met my husband and fell in love again. After a few months of protest, Zara did too. We adopted another dog - a beautiful Pit Bull puppy from a shelter in Delaware that we named Ellie. Zara again reluctantly came around and the two were inseparable. My husband and I got married and had a baby. Zara fell in love with her the second she realized she could be the lucky recipient of her high chair crumbs.I put my life back together but none if it would have been possible without the love of my sweet shelter dog.Last weekend, Zara crossed over the rainbow bridge. My husband and I were with her when she crossed. Our hearts are broken but the pain we feel now could never compare to the pain of never knowing her.Thank you for the opportunity; the privilege of knowing her. Thank you for taking care of her until our paths were able to cross. Thank you for all the work you to do help shelter pets find their forever homes.I’ve attached a photo of our first and our last day together. Between those two days were the best 3,410 days of my life.Adopting a pet can change your life forever - I am living proof of that. I will forever be grateful for you and the gift you gave me. Sincerely, Kerri

Worcester County Humane Society
A Friend for life

Pooch Palooza Dog Festival - Sandy P

Gateway Subaru has been a part of the annual Pooch Palooza Dog Festival for several years. Their support not only allows us to produce a unique canine event that thousands of dog owners enjoy but also allows us to give back to the community in a unique way, filling voids in canine services many never knew existed. For example, we were able to supply fire stations across Worcester County and others in neighboring counties with canine oxygen masks, blanketing the Lower Shore's most coastal communities. It is estimated that over 40,000 dogs in the U.S. die each year in fires, most from smoke inhalation. With canine oxygen masks onboard EMS vehicles, firefighters can save the family pets. Fire is a tragedy for families; it's a blessing when ALL family members can be saved. Gateway Subaru's support has also allowed us to give back to area shelters and other canine non-profits. We look forward to many future endeavors helping Lower Shore dogs live better lives.

Delmarva Unleashed
Pooch Palooza Dog Festival

Salisbury Zoo thanks Gateway Subaru! - Mary S

Salisbury Zoo thanks Gateway Subaru!Gateway Subaru has sponsored the Salisbury Zoo’s Halloween event “Not so Scary Halloween Happening” for over three years. This event is one of the biggest fundraising events for the Salisbury Zoo. Over 3000 people, children and their families, attend the event which takes place on two consecutive Saturdays in October. The event is geared for children 10 years old and under who may not want to participate in a scary event. Children trick or treat throughout the Zoo, play Halloween games and get to participate in a family costume contest. It is a wonderful family fun event. Gateway Subaru not only sponsors the event, but participates in the event as well. Each Saturday they bring with them a decorated vehicle and staff to help give out candy to the children. We could not do this event without their support. Being a free Zoo has its challenges, Gateway’s support helps in so many ways. They are committed to this community and have been a wonderful friend of the Salisbury Zoo.

Salisbury Zoo
Salisbury Zoo thanks Gateway Subaru!

Keller's Story - Maren B

We are exceptionally fortunate and grateful to have the amazing family of employees at Gateway Subaru as loyal and generous supporters of the Cystic Fibrosis Foundation for many years. From the beginning of our partnership, they took the time to allow us to educate them on the importance of their support with regard to advancing research and patient care, the careful manner in which we would steward their dollars, and introduced them to members of our community who could share firsthand how their unwavering support has impacted and changed their lives, and that of those who love and care for them. We are on the cusp of a new era in cystic fibrosis. In just the last year, the FDA approved Trikafta, a drug that treats people with CF ages 6 and older who have at least one copy of the most common CF mutation. More than 90% of people with CF now have access to a highly effective therapy for the underlying cause of their disease. The CF Foundation also launched its Path to a Cure research agenda with $500 million in order to accelerate the pace of progress in drug discovery and development, and ultimately a cure for all people with CF. These types of bold visions and breakthroughs could not be possible without the loyal and generous support of partners like Gateway Subaru. This Subaru Share the Love campaign was not their first partnership with our organization. They have demonstrated leadership in our community, and involved their vendors, employees and customers in taking their lead and getting involved. As in several events throughout the years. As soon as the campaign kicked off, they invited a CF ambassador to their dealership. Jenna and Corey Hoch, and their son, Keller, a feisty 8 year old CF young man, visited during one of their sales meetings. Keller and his family are outspoken advocates of the Cystic Fibrosis Foundation, and shared their story, challenges, both health and otherwise, and successes. They recounted the number of therapies Keller goes through in a 24 hour period when he is well to maintain his status quo, and all of the events they plan throughout the course of the year to raise money and awareness for the CF Foundation. Through corporate partners and advocates like Gateway Subaru, Keller continues to thrive and share his story. The sales team had a deeper understanding of CF, and how that impacts a family in their community. They were able to take that knowledge when speaking to customers about the dealership’s selection of the Cystic Fibrosis Foundation as their hometown charity. Gateway Subaru invited the local CF community to set up a table on Saturdays during the campaign, and put up feather banners with ambassador photos, share information about the disease, the Foundation, and take away materials to continue the awareness. They engaged with customers, and were further able to tell their story and share the advances, as well as the need for further research. The success of this campaign is in every way related to the commitment of Gateway Subaru to the community it serves. They are true partners in many causes, but we are most grateful to their commitment to the Cystic Fibrosis Foundation for the years that have seen so much progress. Their continued resolve and dedication to our shared mission of leaving no stone unturned, helping us to raise the necessary dollars to fund the science that we believe holds real promise to address every CF mutation. Together, we will work to ensure that all people with CF can live full and healthy lives and have hope for the future. We are stronger together! #UntilItsDone

Keller's Story

Howards Story - Sandy S

The day sweet Howard the hound dog arrived at our shelter we immediately noticed a limp in his gait. The people surrendering him acted like they didn't know anything about it. Howard was a very sweet and easy going guy at the shelter but his potential health issue made him less desirable to potential adopters. After consultation with an Orthopedic Surgeon it was determined that Howard would need an expensive surgery to repair his torn ACL. We didn't think twice about providing Howard with the medical attention he needed but it would be a financial hardship for our shelter as we have been struggling this year due to the cancellation of most of our fundraising events. Fortunately, Howard quickly met his forever home with a woman who wanted to help him in any way possible. She took Howard home and fell in love with him. Howard was able to recuperate from his surgery in the peace and quiet of his new home instead of in the shelter. Financial support from Subaru impacted not only Howard's life but the lives of animals to come as we always make room for the next dog or cat who needs help.

Worcester County Humane Society
Howards Story

Continuity of Excellence is Rare - Debra D

I find myself in the most enviable position of writing to you again to extol the virtues of the Gateway Subaru dealership in Delmar, MD and the wonderful people in their employ. We just picked up our 2020 Outback and once again are thrilled. I wrote to you in April of last year after we purchased our 2019 Crosstrek to tell you of the wonderful experience we had at that time and once again I write for the same reason, with one important difference. There has been a change to management to Don Scullen. Excellence is difficult enough to maintain when the variables remain the same, however when you have a major change in management and still have the same outstanding result to customers, you have something that is very special. Continuity of excellence is rare, however, Gateway has just that and more. We had the pleasure of again working with Don who sold us the Crosstrek last year, before he was named Sales Manager. He explained he had received a promotion (a well-deserved choice, in my opinion) and Barb Sieger would be working with us upon pick up. As always, Don was just a delight to work with - kind, caring and professional. We traded in our 2017 Outback and received a very fair trade in value for it and the process was simple and stress free. In advance of our pick up, Barb Sieger contacted us to introduce herself and ask if we had any questions. The paperwork was all previously submitted to Gateway and taken care of prior to our arrival. We met with Barb, who not only reviewed the important features with us, but also paperclipped them for us - just another Gateway touch we have become accustomed to and one that sets Gateway apart. All that was left was to meet with Zach Nagler to review our chosen warranty before actively reviewing the features of the car with Barb. We had previously worked with Zack on the Crosstrek purchase and he did the same great job of reviewing our warranty options, including explaining what it did not cover. We already knew the limitations, since we have the identical coverage on the Crosstrek. However, I find it an impressive distinction, particularly for first-time buyers, to avoid confusion and offer full transparency. There was no pressure to purchase anything we were not interested in and he then completed the paperwork for the sale. We returned to Barb and went off to "school in the car," as my husband put it. Every feature was thoroughly explained and she even went the extra mile, using her phone to explain a feature, when my husband's phone did not work. She suggested the problem was with his settings - which it was. There is little more anyone could ask. In closing, I believe for Gateway to remain extraordinary in every way, since we first stepped into the door in 2014 is truly a credit to the employees of the dealership. It is equally important to meet hat you know that as a customer, I am so appreciative of their efforts to keep it that way. Gateway Subaru has become like family to us, and before leaving we hugged Don and Barb. How many people can say that? Probably a lot - provided they are Gateway Subaru customers.

Continuity of Excellence is Rare

Gateway Subaru - The Gold Standard for Experience - Molly M

I recently phoned Wendy Schiavone to advise her of our desire to purchase a new vehicle and, if possible, to arrange for an appointment to have the airbag recall for the 2014 Outback taken care of at the same time. We live 50 miles away from the dealership, so we were hoping to kill 2 birds with one stone. She instantly assured me that it was not a problem, transferred me to the service department and told them to transfer my call back to her, once I had scheduled a convenient date and time for the service. She gave me the name of the salesman, Don Scullen, and we made the appointment for 10 o'clock on April 2nd. This was accomplished seamlessly, with literally no effort on my part, all thanks to Wendy. We dropped our car off to the service department for the airbag and an oil change and went to meet with Don. The instant we said hello, we were very comfortable with him. He was not at all pushy, just very knowledgeable about each car and their particular pros and cons, as they applied to our situation. Our dilemma, more specifically my dilemma, was that no matter which car we chose, it was going to be shorter in length than our current Legacy and I worried about the Crosstrex being almost 11 inches shorter. The Forester albeit closer in length to my Legacy, was closer in mass to our Outback and we did not want a "big" car. He gave us the tours of both cars and offers to drive each. He answered all of our questions, including a couple that might seem odd to some, like overall length and ground clearance. He took the time to understand what our concerns were and tried to allay my fears by pointing out that in all probability, despite the almost one foot difference, the Crosstrex would probably protect me better than my Legacy, due to all the new safety features. I admit that fact played a big part in my decision to go with a Crosstrex. It was now time to sit down and crunch numbers with Don and he offered us a snack and a beverage. We indicated we were trading the Legacy in and he gave us a very fair trade in price and the same for the Crosstrex. Our repeat customer letter from Mr. Virgil Alston took $500 off the price and we had a deal on a new Crosstrex. Don could not find one that had the features we wanted, so I was content to build one and wait till some time in May. Imagine my surprise and delight, when I got a call from Don last week saying the car was arriving earlier than expected. I emailed him that I needed the Vin number to obtain the insurance card and he was literally back to me in under a minute with the number, and never once mentioned that it was on my paperwork. I realized that only after I had contacted him. We scheduled the delivery of the car on April 29th and the experience was just as delightful and effortless as our sale. Don reviewed all the paperwork with us to conclude the sale and then went on to explain page by page the quick start book, so that once we got into the car, we would have some familiarity. He had also paper clipped the manual locating the important sections for us. Don, then handed us off to Zach Nagler who reviewed the options for the extended warranty. He too, was terrific. We never felt pressured to take anything at all and in the end, after discussing it with Zach we took the basic package. Then it was back to Don again for the in car tutorial. He paired the phones and then we went through all the features he had explained earlier using the guide. He thoroughly answered each and every question. Don was just fabulous to work with, as were all the above named. I would be remiss if I did not add kudos to your service department. As previously mentioned, we had an appointment for the Outback and my sister had come to visit in her 14 month old Crosstex. She needed roadside assistance several times as the display was flashing and the car would go dead for no apparent reason. When I called, I spoke with Kris Parker and said that she was visiting from NY and this had happened multiple times. He immediately said to bring the car in the same time as ours, and he would squeeze it in. They replaced the battery and the car has been fine ever since. They easily could have said they were too busy, and one day out, that would be understandable. Once again, another example of why I love Gateway and their employees so much, because they really do care about me. I apologize for the lengthy letter; however, these employees and the dealership are STILL so extraordinary that I had to let you know, that at Gateway, status quo is fabulous!!! Their customer service, purchase process and service are simply the gold standard for a dealership and what's more, they make it look easy. It is truly hard to improve on excellence. Sincerely yours, Debbie Donovan

Gateway Subaru - The Gold Standard for Experience

Gateway Subaru Delivers Warmth to Patients - Jillian J

On Monday, July 15th, The Leukemia & Lymphoma Society’s (LLS) Maryland Chapter and Gateway Subaru had the pleasure of delivering 80 blankets to the Richard A. Henson Cancer Institute at the Peninsula Regional Medical Center in Salisbury as part of the Subaru Loves To Care program. These comforting gifts were accompanied by personalized messages of hope written by the customers and staff of Gateway Subaru in Delmar. Representatives from Gateway Subaru, the Richard A. Henson Cancer Institute in downtown Salisbury, and the Maryland Chapter of The Leukemia & Lymphoma Society were all present during the blanket delivery, in addition the WBOC Delmar News Team. This incredible act of generosity was warmly received by the Peninsula Regional Medical Center staff, who were thrilled to help Gateway Subaru General Manager, Wendy Schiavone, hand-deliver these comforting blankets to their patients. Many thanks to everyone at Gateway Subaru and the Peninsula Regional Health System, not only for a memorable day, but for supporting LLS’s mission to cure blood cancers and improve the quality of life of patients and their families.

The Leukemia & Lymphoma Society